Yelp Faces Class Action Lawsuit for Alleged Extortion Practices

via Philebrity
The “Yelp Class Action Website” (Law firms, Beck & Lee from Miami and The Weston Firm from San Diego) cites to previous stories of similar behavior reported by The Wall Street Journal and others alleging review and rating website operator Yelp of unfair business practices.
The lawsuit alleges that Yelp runs an “ext ortion scheme” and has “unscrupulous sales practices” in place to generate revenue. It cites as example that company employees call businesses monthly, demanding payments vis-a-vie advertising contracts, in exchange for allowing the business the authority to remove or modifying negative reviews.
The plaintiff in the suit, includes a veterinary hospital in Long Beach, CA. They allege that they contacted Yelp to inquire about removing a negative review from the website, which was allegedly refused by Yelp. However, just as has been alleged by many others in the past, sales representatives began to contact the plaintiff repeatedly offering an opportunity to allow them to effectively control the order of review and even hide negative ones for the hefty fee of $300 per month in advertising.
This is certainly not the first time this has been heard of. As of the past few months similar stories have sprung up all across the blogosphere with alleged accounts of Yelp running up tabs at restaurants and other venues in exchange for good reviews or to hide negative reviews. In some cases, business have alleged that once they stopped their advertising contracts with Yelp they would immediately see a rise in negative reviews and suddenly entire groups of positive reviews would disappear. Read more


